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INTEGRITY
- Take pride in your work and that of your team members
- Understand and support others in the achievement of their own goals.
- Encourage a fair culture; empowering and supporting your team or team members to initiate improvements to services by sharing information, questioning constructively, providing honest and open feedback.
- Listen carefully to others – showing that you respect and value their input.
ACCOUNTABILITY
- Look for ways to maximise the value of working together by building support, providing focus and given direction to deliver joint outcomes.
- Take accountability for your work and own development needs.
- Challenge and confront sub-standard performance and recognise good performance.
INNOVATION
- Design, innovate and influence solutions to best address inefficiencies.
- Promote and drive continuous improvement
- Balance risk when considering innovative thinking and future possibilities.
- Seek to learn from team members for the benefit of your own self-development.
DELIVER
- Take personal responsibility for delivering services.
- Be willing to go the extra mile for your customers.
- Pursue a “can-do” attitude in all the work you can deliver.
- Learn from and share experiences to ensure improved delivery.
- Be visible and accessible to all your team/service members.
- Work together with colleagues and customers and take the time to build effective and rational working relationships.
- Support others in working together; help each other to develop common focus.
- Work well and appreciate people who have different ideas, perspectives and backgrounds.
- Customers are both our clients and team members – recognise different perspectives and goals in order to maximise achievement for all parties.
SUSTAINABILITY
- Work safely to maintain the health of both yourself and others.
- Communicate relevant information regularly and effectively.
- Take the time to build effective relationships with customers, stakeholders, colleagues and partners.
- Embrace change to ensure our business is sustainable
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